my roles: User Research, Interaction Design
What's a business decision? Whenever a company has a choice, such as an airline choosing to upgrade your seat, it's usually determined by a set of business rules. Does the flyer have platinum status? Did the flyer pay full price for their original ticket?
Blueworks Live is a collaborative Web tool for discovering and documenting business processes. With my designs, analysts can now documenting even more, business decisions.
Design challenge: Help users draw their business decisions in a flow that feels natural to how they think about them.
Blueworks Live is a collaborative Web tool for discovering and documenting business processes. With my designs, analysts can now documenting even more, business decisions.
Design challenge: Help users draw their business decisions in a flow that feels natural to how they think about them.
First, I added a place for managing the new Decision documents.
Simply name it and place it into a collaboration space and you're ready to document the new Decision.
Business decisions are often built from the conclusions of other decisions. I observed that people think about the final decision first. For example, the airline will upgrade a flyer's seat when the customer has a vip status and paid full price for their ticket. Then people break down those considerations into decisions that affect it. For example, what is the customers status: platinum, gold, or silver? As a result, I designed a top-down way of building Decisions.
Here is how I designed the canvas interaction for building a decision:
I built in smarts too. For example, any output from a sub-decision, like the price paid ...
... becomes a consideration to its parent decision, helping the user document what drives the decision.