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Automating Feedback Programs

I joined a rapidly growing company in the customer experience space with a platform for gathering customer feedback, analyzing that feedback, and taking actions to "close the loop" with customers.

​my roles:  Interaction Design, Visual Design

Alerting employees when customer feedback comes in from a survey

In this project, I designed a rich canvas experience for diagramming "Workflows" in a flexible platform that allows any combination of triggers and actions to form automations.

DESIGN PROBLEM

Today customer experience admins have to 
My design explorations started broad in order to test the team's appetite for the vision...

Usability improvements to survey building ▶
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