Automating Feedback Programs
I joined a rapidly growing company in the customer experience space with a platform for gathering customer feedback, analyzing that feedback, and taking actions to "close the loop" with customers.
my roles: Interaction Design, Visual Design
Alerting employees when customer feedback comes in from a survey
In this project, I designed a rich canvas experience for diagramming "Workflows" in a flexible platform that allows any combination of triggers and actions to form automations.
DESIGN PROBLEMToday customer experience admins have to
|
My design explorations started broad in order to test the team's appetite for the vision...